THE IDEA
The best response process is prepared before a serious report arrives. Establish intake, triage, remediation and update ownership.
01 / 03
Intake and triage
Give researchers and customers a clear contact path. Record affected versions, impact and urgent decisions.
02 / 03
Fix and coordinate
Assign remediation, verify the correction and plan communications to affected users.
- Assess impact
- Build and test a correction
- Coordinate release
- Document closure
03 / 03
Learn from each case
Update product risk, tests and component decisions when patterns appear.
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